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Your SRE team.
Without the hiring.
Or the burnout.

24/7 on-call coverage, incident response, runbook ownership and capacity planning for critical infrastructure. Senior engineers. Real accountability.

99.9% SLA
15 min response
Human on-call
Monthly reviews
bithost-sre-console · on-call: Rahul K. 14 services monitored · all systems go UPTIME 99.97 % MTTR 8.4 min RESPONSE <15 min INCIDENTS 3 this mo SERVICE HEALTH api-gateway 99.9ms auth-service 44ms postgres-primary 3.2ms worker-queue HIGH LAG cdn-edge 12ms / 89% hit k8s-cluster 8/8 nodes ⚠ ALERT · worker-queue · message lag exceeding threshold · on-call notified: Rahul K. · 08:42:17 ON-CALL RUNBOOK — worker-queue lag Step 1: Check consumer pod health ✓ kubectl get pods -n workers → 3/3 running Step 2: Check downstream DB write latency ◎ db write p99: 420ms (threshold: 200ms) Step 3: Scale worker replicas if DB is healthy ○ kubectl scale deploy workers --replicas=6 Escalate: DB team if write latency persists >5min Runbook maintained by Bithost SRE · last updated 3d ago ESCALATION CHAIN L1 Rahul K. (Bithost SRE) · notified 08:42 · ACK 08:43 L2 Priya S. (Bithost Lead SRE) · if no resolve 15min L3 Your Engineering Lead · if major incident declared Judgment call: DB is root cause Decision: throttle writes vs scale vertically? → Rahul escalates to DB team at 08:51 CAPACITY TREND · past 7 days CPU avg 62% MEM avg 71% Monthly review note: CPU spike Tue/Thu pattern → scheduled scale-up rec. Estimated saving: $340/mo
Current on-call
Live
Rahul K. · responded in 1 min
This month
99.97% uptime MTTR: 8.4 min
24/7 Monitoring Human On-Call SRE as a Service Incident Response Runbook Ownership Capacity Planning Managed Infrastructure SLA Reporting On-Call Escalation Performance Retainer Kubernetes Operations Database Ops 24/7 Monitoring Human On-Call SRE as a Service Incident Response
What we hear

The problems that
keep you up at night.

Senior SRE engineers are expensive, difficult to hire and burn out fast when they are the only person responsible for everything. We fix all three problems at once.

"We need 24/7 monitoring with actual human escalation, not just alert emails."

We configure the monitoring and then we are the humans who respond to it. Every alert above threshold reaches an on-call SRE who makes a judgment call on the right action.

24/7 on-call coverage
"Our SRE team is burned out. Two people are on-call every night."

We absorb the on-call rotation. Your engineers get uninterrupted nights. Critical issues still get handled by experienced people who know your systems.

Shared on-call rotation
"We cannot hire senior DevOps engineers. The market is impossible."

You get a team of senior SREs who have already built and run production systems at scale, without the six-month hiring process or the ₹40L salary package per head.

Instant senior coverage
"We need someone who knows our infrastructure intimately, not a ticket handler."

We onboard properly. We read the architecture, run the runbooks, join the incident retrospectives. Within 30 days we know your systems well enough to make independent judgment calls.

Deep system familiarity
Why AI cannot replace this

Some jobs need
a person.

Automation handles the repeatable. SRE work is the judgment, the relationships and the accountability that automation cannot carry.

On-call accountability

An alert that fires and reaches a human who is accountable for the outcome is fundamentally different from one that fires into a ticketing system. We carry the pager.

Judgment under pressure

Shut it down or keep it limping? Fail over or wait for recovery? These calls require context about your business, your customers and the risk tolerance you have told us about.

Institutional knowledge

Runbooks are only as good as the person who maintains them. We write them, update them after every incident and own them the way an embedded SRE would.

Vendor escalations

When AWS support or a database vendor needs to be escalated to a senior engineer, relationships and persistence matter. We have them and we use them.

Capacity with business context

Capacity planning that does not account for your launch calendar, seasonal peaks or product roadmap is just a utilisation chart. We plan with your business goals in mind.

Political navigation

Getting a critical infrastructure change through an organisation requires trust and communication. We integrate with your team as a genuine partner, not a service ticket.

Managed services

Four ways we
cover your systems.

All engagements are recurring. We are not a break-fix service. We are an embedded team that knows your infrastructure and is responsible for it staying up.

01

Managed Infrastructure

We own the day-to-day operation of your cloud infrastructure. Patching, scaling, configuration drift correction, cost review and resource lifecycle management handled continuously by a named team who know your stack.

PatchingScalingCost reviewConfig audit
02

24/7 Monitoring and On-Call

We configure the observability stack and then we are the humans in the on-call rotation. Every alert above threshold reaches an SRE who investigates, follows the runbook and escalates to you only when a business decision is required.

PagerDutyGrafanaHuman escalationSLA reports
03

SRE as a Service

A dedicated SRE embedded in your team. Attends your standups, joins your incident retrospectives, owns your runbooks and is the accountable engineer for reliability across your stack. All the output of a senior SRE hire without the overhead.

Embedded SRERunbooksPost-mortemsOKRs
04

Performance Optimisation Retainer

Monthly deep-dive into latency, throughput, error rates and resource utilisation. We find the regressions before your users do, propose and implement the fixes and track the improvement across the following month.

Latency analysisThroughputError budgetsMonthly report
How we operate

From onboarding
to always on.

01
Architecture onboarding

We spend the first two weeks learning your systems. Architecture walkthroughs, access provisioning, alert threshold calibration and runbook review. We do not go on-call until we are ready.

02
Runbook audit and rebuild

We review every existing runbook, fill the gaps, write the missing ones and verify each procedure against the actual system. Runbooks that nobody trusts get rebuilt from scratch.

03
Live on-call coverage begins

We join the rotation and take the pager. Every alert reaches an SRE. You get notified when a business decision is needed. You sleep through the rest.

04
Monthly review and planning

Incident summary, SLA report, capacity trend analysis and recommendations for the next 30 days. We present to your team and agree priorities before the next cycle starts.

Phase 1 — Architecture onboarding Example engagement
Onboarding — week one findings
Alert thresholds set too high — 14 alerts were never firingCPU threshold at 95%. At 80% the system is already degraded for users.
3 runbooks reference deleted infrastructureThe bastion host and deployment scripts they reference were replaced 6 months ago.
No synthetic monitoring on customer-facing endpointsAn outage would be reported by a customer before any alert fired.
Escalation chain routes to a personal mobile that changedThe on-call contact stored in PagerDuty is a former employee.
Structured logging in place across all servicesGood foundation. We will add correlation IDs to make incident tracing faster.

All four gaps fixed in week one before we go on-call. These are the exact conditions that turn a minor alert into a 2 AM incident with no runbook and nobody answering the phone.

Runbook coverage — before and after
Runbooks written
18 total
Verified live
16 / 18
Rebuilt from scratch
8
Alert coverage
95%
Mean time to find runbook
<45 sec

Every runbook linked directly from the alert. When a 3 AM page fires, the on-call engineer opens the alert and the runbook is one click away. No searching, no guessing.

Live on-call — this week's events
Mon 02:14
CPU spike on api-gateway — resolved in 4 minAuto-scaling triggered. No customer impact. You were not woken up.
Tue 14:32
DB connection pool exhausted — resolved in 11 minPool size increased. Root cause: query added in deploy at 14:00.
Wed 03:58
Synthetic check failed on /checkout — resolved in 3 minUpstream payment API timeout. Retried, cleared. No action needed on your end.
Thu 11:20
Worker queue lag — escalated to your DB teamWrite latency root cause required DB team decision. Resolved in 22 min total.
Fri 09:00
Weekly SLA report delivered99.97% uptime. 4 incidents. MTTR 10 min. Full report in your inbox.

You were woken up zero times this week. Four incidents handled, one escalated for a business decision. This is the normal operating pattern for an engaged SRE team.

Monthly review — this month's report
Uptime SLA
99.97%
MTTR (avg)
8.4 min
Incidents handled
18
Escalations to you
3
Cost saved vs over-prov.
₹2.1L

Next month priority: scheduled scale-up on Tuesday and Thursday peaks based on the CPU trend pattern we identified. Estimated to prevent 2 incidents and save ₹34K in emergency scaling costs.

99.9%
SLA commitment
across all clients
<15 min
on-call response
SLA guarantee
0
tickets. We pick up
the phone.
30 days
to full system
familiarity
FAQ

Before you
hand over the pager.

A named Bithost SRE who has been through the onboarding process on your specific infrastructure. Not a helpdesk, not a tier-one triage agent and not a bot. You will know their name before they ever take on-call. We rotate within our own team so your systems are always covered by someone who has context on your architecture and your runbooks.
We shadow your team for two weeks before taking any independent on-call shifts. We join your PagerDuty or OpsGenie rotation as observers, attend your incident retrospectives and ask questions until we understand why every runbook is written the way it is. We do not take primary on-call responsibility until we have signed off the runbook audit and both sides are confident we are ready.
We define this explicitly during onboarding. Generally we act independently on anything covered by a runbook and anything that is clearly a technical resolution such as restarting a service, scaling a deployment or failing over to a replica. We escalate when the decision requires a business call such as whether to take a service offline, communicate to customers or invoke a disaster recovery plan. The boundary is agreed and documented before we go live.
You own everything. Runbooks live in your repository, your documentation system or wherever you keep operational documentation. We write them and maintain them but they are yours. If the engagement ends we hand over a complete runbook set, an architecture document and a 90-day incident history. Your team inherits a system that is better documented than it was when we started.
A one-hour session with your engineering lead covering: the incident log for the month with root cause analysis on anything significant, SLA performance against the agreed target, capacity trends and any components approaching their limits, and a recommendation list for the next 30 days sorted by business impact. We send the written report the day before so the meeting can focus on decisions rather than updates.

Your systems stay up.
Your team
sleeps through the night.

30-minute call to understand your stack, your current on-call setup and what you need covered. No commitment beyond the call.

Start the conversation
Managed infrastructure · 24/7 on-call · SRE as a service · Performance retainer